Terms & Conditions

At BilinguaSing we want to ensure that your child experiences a wonderful time in class. To this end, we kindly request that you embrace and comply with these terms and conditions at all times as these are the terms on which we supply our services.
Please read these terms carefully before you submit your Booking Form to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.

1. These Terms and Conditions
1.1. By submitting a Booking Form to BilinguaSing, you are signifying your agreement to and acceptance of our Terms and Conditions.
1.2. The Terms and Conditions may be amended or updated by BilinguaSing from time to time and you will be notified if there have been any changes. All references to the Terms and Conditions refer to these Terms and Conditions as amended and updated from time to time.
1.3. The Parent acknowledges and accepts that it is contracting with BilinguaSing [Insert Territory], [Insert name of Franchisee], a franchisee of BilinguaSing Limited and not BilinguaSing Limited. Therefore, the Parent shall have no cause of action whatsoever against BilinguaSing Limited whether in contract or otherwise.
1.4. You can contact us by telephoning [Insert Franchisee details] or by writing to us at [Insert Franchisee details or info@bilinguasing.com].
1.5. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provide to us in your Booking Form.

2. Definitions
2.1. “Agreement” means these Terms and Conditions and the Booking Form.
2.2. “BilinguaSing” means the franchisee of BilinguaSing Limited with whom the Parent has entered into this Agreement, in this case BilinguaSing [Insert Territory], [Insert name of Franchisee].
2.3. “Booking Form” means the form relating to the booking of the Class(es) and which incorporates these Terms and Conditions.
2.4. “Carer” means the person/persons authorised by the Parent to drop off and collect the Child under these Terms and Conditions.
2.5. “Child” / “Children” means the child or children who attend the Class(es) whose details are specified by the Parent on the Booking Form and any other child otherwise permitted by BilinguaSing to attend the Class(es).
2.6. “Class(es)” means a class / classes taught by BilinguaSing at the Premises.
2.7. “Fee” means the amount payable for the Class(es) as detailed in the Booking Form.
2.8. “Force Majeure Event” includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following: civil commission, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or impossibility of the use of public or private telecommunications networks. BilinguaSing’s obligations under these Terms are suspended for the period that the Force Majeure Event continues. BilinguaSing will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which its obligations under these Terms can be performed despite the Force Majeure Event.
2.9. “Parent” means a parent or legal guardian who will be responsible for the payment of fees, and who is the contracting party to this Agreement.
2.10. “Premises” means the premises at which BilinguaSing provides the Class(es).
2.11. "Term " denotes the periods throughout the year during which we run regular Classes.
2.12. “We” / “we” means BilinguaSing (as defined above)
2.13. “You” / “you” means the Parent (as defined above)

3. Booking, Payment and Cancellation
3.1. Classes must be booked using the Booking Form and the Fee must be paid in advance of the Term or the Class.
3.2. Payment of the Fee shall be due to BilinguaSing within 7 (seven) days from the date the Booking Form is submitted by the Parent. If payment is not received within 7 days from the date the Booking Form is submitted, a Child’s place is not confirmed or guaranteed.
3.3. Only when the Booking Form and payment of the Fee is received will your Child’s place in the Class be confirmed.
3.4. If we are unable to accept your booking and the Fee has been paid, we will inform you of this in writing and refund you the Fee paid in full.
3.5. Term and Class dates are available to view on the local page of the BilinguaSing website: www.bilinguasing.com.
3.6. The Fee is non-refundable under any circumstances except with the prior written agreement of BilinguaSing, unless, where the Child is booked for a Term, the Child has attended a Class for the first time and within 5 days of the end of that Class the Parent has given written notice that the Child will not be continuing to attend the remainder of the Term. The Fee already paid will be refunded in full to the Parent by BilinguaSing.
3.7. No portion of the Fee will be refunded once the Term has begun and Classes have started or for any Class(es) which have been missed except as stated above at clause 3.6.

3.8. Without prejudice to clause 3.7 and notwithstanding that BilinguaSing is unable to offer concessions for missed classes due to sickness or holidays, in certain circumstances and solely at the discretion of BilinguaSing, the following options may be available:

3.8.1. The Child’s place at the specific Class may be offered to the child of a friend or acquaintance provided adequate notice is given and the friend or acquaintance completes a Booking Form and expressly agrees to these Terms and Conditions; and / or

3.8.2. Subject to availability, upon adequate notice and without any guarantee, BilinguaSing may be able to fit the Child into another Class that week at an alternative Premises.
3.9. Missed Class(es) cannot be carried over to the next Term.
3.10. BilinguaSing may cancel this Agreement at any time and for any reason whatsoever. If the Agreement is cancelled by BilinguaSing, the unused portion of the Fee will be refunded to the Parent.
3.11. BilinguaSing will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under the Agreement that is caused by events outside its reasonable control (Force Majeure Event).
3.12. If for any reason the usual BilinguaSing teacher is unable to run a Class, then BilinguaSing will do its best to provide another BilinguaSing teacher. If this is not possible, BilinguaSing will, at its sole option, either (i) reschedule the Class by adding another Class during the half term or end of term break, or (ii) will refund the Fee for that Class.

3.13. The Parent acknowledges and agrees that BilinguaSing reserves the right to replace any teacher of a Class without notice to the Parent at any time prior to that Class and without any liability arising from such a change.


4. BilinguaSing Classes
4.1. Unless prevented from doing so by circumstances out of its control (Force Majeure Event), BilinguaSing will provide Classes which:

4.1.1. conform in all material respect to their description;

4.1.2. are carried out with reasonable skill and care;

4.1.3. be fit for the purpose that BilinguaSing determine it is fit for, or the purpose for which the Parent sends the Child to the Classes in mind of their description; and

4.1.4. comply with all applicable statutory and regulatory requirements for supplying the Classes in the United Kingdom.

4.2. These Terms and Conditions apply to any replacement Classes BilinguaSing supply to the Parent in the unlikely event that the original Classes do not conform with these Terms and Conditions.

4.3. BilinguaSing only supplies the Classes for domestic and private use, and the Parent agrees not to use the Classes or information received from the Classes for any commercial purpose.

5. Attending Classes – Code of Conduct
In order to create a relaxed and comfortable environment for all attendees, we ask that Parents and Children comply with the code of conduct below:

5.1. Children will be asked to listen to and comply with the BilinguaSing teacher’s instructions as regards to their conduct and behavior during the Class. Parents / Carers are asked to encourage their Child to listen to and comply with the BilinguaSing teacher’s instructions.

5.2. Children are welcome to bring (food) snacks and drink with them along to the Class however, (food) snacks are only to be consumed during the snack periods specified and supervised by the BilinguaSing teacher.


5.3. If the BilinguaSing teacher of a Class determines that the Child is disruptive in the Class, the teacher on behalf of BilinguaSing, shall be entitled to exclude the Child from future Classes and terminate this Agreement in accordance with clause 3.10. The Parent agrees that the determination of whether a Child is disruptive will be determined by the BilinguaSing teacher and the Parent agrees and accepts that the decision of the BilinguaSing teacher is final.

6. Parent / Carer Responsibilities
6.1. The Parent warrants and represents that:

6.1.1. the information set out in the Booking Form whether completed and or accepted / signed by the Parent is accurate in all respects and the Parent will notify BilinguaSing of any change in such information immediately; and

6.1.2. when attending a Class, the Child is not known to be suffering from any illness, infectious disease or anything similar thereto.

6.2. The Parent is responsible for ensuring that the Carer complies with these Terms and Conditions at all times.

6.3. The Parent acknowledges and agrees that:

6.3.1. he or she is solely responsible for the health, safety, welfare and care of the Child when with the Child;


6.3.2. Where a Class runs at the end of the school day, the Parent / Carer will pick up / collect the Child from the Class at the precise time the Class finishes and from the designated area of the Premises as specified by BilinguaSing in advance of the Class

6.3.3. when on the Premises, the Parent / Carer will comply with all health and safety rules and procedures in place at the Premises where the Class is held.

6.4. The Parent shall indemnify and keep indemnified BilinguaSing against all loss, liability, costs and expenses which BilinguaSing shall incur directly or indirectly as a consequence of any action or inaction of the Parent or the Carer and any breach of these Terms and Conditions.

7. Exclusion of Liability
7.1. Subject to clause 7.2, if BilinguaSing does not comply with these Terms and Conditions it shall not be responsible for any loss that the Parent, Carer or Child suffers as a result, except for those losses which it could reasonably foresee would result from the failure to comply with these Terms and Conditions.

7.2. BilinguaSing shall not be responsible to the Parent for losses that result from its failure to comply with these Terms and Conditions including, but not limited to, losses that fall into the following categories:

7.2.1. loss of income or revenue;
7.2.2. loss of business;
7.2.3. loss of anticipated savings; or
7.2.4. loss of data.

However, this clause 7.2 shall not prevent claims for foreseeable loss of, or
damage to, the Parent’s physical property.

7.3. Clause 7 does not exclude or limit in any way BilinguaSing’ liability for:

7.3.1. death or personal injury caused by our negligence; or

7.3.2. fraud or fraudulent misrepresentation; or

7.3.3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or

7.3.4. any other matter for which it would be illegal or unlawful for BilinguaSing to exclude or attempt to exclude its liability.

7.4. The Parent agrees that any claim against BilinguaSing or any teacher, practitioner, employee or agent of BilinguaSing must be brought within 60 days of the event that gave rise to such claim. The Parent agrees any claim made thereafter should be discussed.

7.5. The Parent acknowledges, warrants and undertakes that the maximum aggregate liability of BilinguaSing under these Terms and Conditions shall not exceed the Fee paid.

7.6. All warranties and conditions whether implied by statute or otherwise are so far as is permitted excluded from these Terms and Conditions.

8. Personal Information and Fair Processing Notice or Audio or Visual Records and Photographs

8.1. BilinguaSing will use the personal information provide to it by the Parents to:

8.1.1. provide the services
8.1.2. process payments
8.1.3. inform the Parent of similar products and services BilinguaSing provides, but you may stop receiving these communications at any time by contacting us.

8.2. BilinguaSing may take and use audio or visual recordings and photographs of your Child for the following purposes:

8.2.1. to be displayed on the BilinguaSing website;
8.2.2. to be displayed on BilinguaSing administered social media platforms;
8.2.3. to appear in BilinguaSing publications (including, but not limited to, prospectuses, marketing materials and annual reports)
8.2.4. general publicity purposes

8.3. If you have any concerns about or wish to opt out to audio or visual recordings and photographs being taken of your Child generally or in relation to any particular BilinguaSing occasion, activity or event, please contact [CONTACT DETAILS OF BILINGUASING FRANCHISEE RESPONSIBLE FOR DATA PROTECTION] in advance.

8.4. If you would like us to remove any specific audio or visual recording or photograph of your Child from an existing BilinguaSing publication, website or display, please contact [CONTACT DETAILS OF BILINGUASING FRANCHISEE RESPONSIBLE FOR DATA PROTECTION.]

9. General
9.1. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

9.2. The failure by either party to enforce any obligation under these Terms and Conditions at any time or for any period shall not be a waiver of them or of the right at any time subsequently to enforce all the obligations arising under these Terms and Conditions.

9.3. These Terms and Conditions constitute the entire agreement between the parties and supersede all prior agreements and understandings between the parties. It is agreed that no statement, promise or inducement whether written or oral alleged to have been made by either party and which is no contained herein shall be binding or form part of these Terms and Conditions.

9.4. We may transfer our rights and obligations under the Agreement to another organisation. We will contact you to let you know if we plan to do this.

9.5. You may only transfer your rights or your obligations under the Agreement to another person with our written consent.

9.6. No term of the Terms and Conditions will be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

9.7. This Agreement shall be governed by English law and each party irrevocably submits to the exclusive jurisdiction of the English courts.